An organizational refusal would be a customer's responsibility if the

A customer's responsibility for an organizational refusal typically arises when they fail to cancel a due-out. In the context of warehouse operations and logistics, a due-out refers to a request or order for items that are scheduled to be shipped. If a customer doesn't cancel this request in a timely manner, it may result in the arrival of unwanted goods or a delivery that the customer no longer requires. In this case, the organization is not at fault because the customer did not take the necessary action to prevent the fulfillment of their order.

In contrast, if an item is damaged during shipping, lost in transit, or if a customer simply requests a refund, those scenarios usually fall under the responsibility of the organization or shipping provider, as they involve issues that are generally out of the customer's control.